Privacy Policy

At Ocean Property Services Group we’re committed to respecting and protecting your privacy.

This Privacy Policy explains when and why we collect personal information about our website visitors, customers, and people who contact or interact with us, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

If you do not want us to process your personal information as described in this Privacy Policy, please do not provide information to Ocean Property Services Group or use our website www.oceanhome.co.uk

Introduction

Legislation

About Ocean Property Services Group

Information covered by this Privacy Notice

Where do we get personal information from?

What information do we collect?

We collect your personal information based on the services we offer. We will only collect the information needed and will not sell your personal information to anyone. Some examples include:

Personal Identification and Contact Information: Your name, address, phone number, email, and specific property needs are collected to provide estate agency or lettings services, such as buying, selling, or renting a property, or for booking holiday rentals.
Personal Details: Information like marital status, date of birth, nationality, and employment details are required when entering into residential sale or letting agreements.
Identity Verification: Your date of birth, nationality, and details from identity documents are collected to comply with legal requirements for anti-money laundering and rent referencing checks.
Financial Proof: Evidence of available funds, such as bank statements or payslips, is needed to ensure you can make deposits or purchase property.
Mortgage and Property Ownership: Details of your mortgage arrangements and how long you have owned a property are used to perform mandatory anti-money laundering checks when you register to sell.
Landlord Documentation: If you’re a landlord, details about your mortgage, insurance, and service contracts are collected to manage lettings and provide management services.
Credit and Background Checks: Marital status, employment details, bank information, and credit history are collected to conduct referencing and credit checks.
Property Details: Photographs, floor plans, energy performance certificates, and property descriptions are collected to effectively market your property.
Tenancy Management: Property condition photographs, inspection reports, inventory, and utility meter readings are recorded to manage the property at the start or end of a tenancy.
Tenancy Details: Moving dates and deposit information are collected to manage tenant deposits within a deposit protection scheme.
Mortgage and Insurance Enquiries: Detailed personal and financial information, including health, dependents, and existing financial commitments, are collected when you enquire or apply for mortgage or insurance products.
Communication Preferences: Your preferences for communication and marketing are collected to ensure that you receive relevant information about properties and services in the manner you prefer, complying with legal requirements.

If we need to gather Special Category personal information, we treat this sensitive information in accordance with the additional protection it is given under the Data Protection Act 2018 and GDPR.

Information Collected from Online Portals: When you reach out to us through online platforms like Rightmove or Zoopla, we will use the contact information you provide to communicate with you and offer the services you’ve expressed interest in.
Information Acquired from Third Parties: For legal compliance or legitimate business purposes, we may collect information about you from third parties, but only with your prior consent. This could involve contacting credit reference agencies, employers, banks, solicitors, and others to gather references, verify your identity, and confirm your financial details.
Criminal Record Disclosures: Some insurance policies may require you to disclose information about past or present criminal convictions or offenses. We process any criminal record checks in accordance with The Data Protection Act 2018 and Article 10 of the GDPR UK. Such checks are only conducted when absolutely necessary.
CCTV and Call Recordings: CCTV is installed in certain branches to help prevent and detect crime and to safeguard our business assets. These cameras are clearly visible, and appropriate signage is displayed to inform you of their presence.
Incoming calls: We may also record incoming calls at our branches for training and monitoring purposes. In some cases, outgoing calls may also be recorded. You will be notified if a call is being recorded, although not all calls are recorded.

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Privacy Policy

At Ocean Property Services Group we’re committed to respecting and protecting your privacy.

Introduction

About Ocean Property Services Group

Where do we get personal information from?

What information do we collect?

How we use your information

Lawful basis of processing your personal information

Who we share your information with

How long we keep your information for

Our marketing services

Retrofit Advice and Research

Your Statutory Rights

How we protect your information

Use of Cookies

Referral fees

Data transfers

Who to contact for a GDPR or Data Protection Complaint

Review this policy

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