Every measure has been taken to ensure the safety of our staff and customers.
For all Covid-19 updates see our customer notice page here
We do however have to follow the strictest social distancing guidelines as set out by the Government’s Ministry of Housing and Ocean property service groups' Risk Assessments. Here are our Covid-secure working practises, if you have any concerns or queries please contact your local office’s Sales Manager.
Health screening - Ocean Property Services Group has surveyed the workforce to identify employees or close family members whose underlying health conditions may fall into a high-risk category as published by the UK Government. Individual working practices and special measures may be implemented to protect these individuals.
No-touch forehead thermometers are provided at each office to monitor the current health of all staff. Fever checks in place twice daily to monitor for signs and symptoms of Covid-19. Staff with fever (over 37.8c) will be asked to go home and self-isolate
Awareness - Staff are to be reminded daily of the importance of social distancing both in the workplace and outside of it.
Hand washing - Stringent hand washing is taking place especially on return from viewings or appointments outside of the premises. Gel sanitisers are available in any area where washing facilities not readily available.
Cleaning - Frequent cleaning and disinfecting objects and surfaces that are touched regularly particularly in areas of high use such as door handles, light switches, reception area using appropriate cleaning products and methods are carried out.
All property for sale keys are sprayed with antiviral spray after use.
Monitoring - Rigorous checks are being carried out by line managers to ensure that the necessary procedures are being followed.
Working schedules – Steps are taken to review work schedules including start & finish times/shift patterns, working from home etc. to reduce the number of workers on-site at any one time.
Social distancing - Covid Distancing Lines are installed allowing for minimum 2-meter separation between staff and clients.No desk or IT equipment is to be used by more than 1 person. Hot desking is strictly prohibited.
We do not have an open-door policy in the offices. We use an appointment system for visits to all offices.
Company car drivers – Staff are not permitted to carry anyone outside of their family in their vehicle.
We will ask if any party is showing symptoms or has been asked to self-isolate before going ahead with any appointment.
All meetings must be booked at least 1 day prior to the valuation taking place. Our Covid-secure instructions will have been communicated prior to the visit taking place.
A valuation may not take place where the seller or anyone in the property is displaying signs of or has tested positive for Covid-19There will be no person to person contact, for example, handshaking.