Every measure has been taken to ensure the safety of our staff and customers.
For all Covid-19 updates see our customer notice page here
We do however have to follow the strictest social distancing guidelines as set out by the Government’s Ministry of Housing and Ocean property service groups' Risk Assessments. Here are our Covid-secure working practises, if you have any concerns or queries please do not hesitate to contact us in advance of your appointment.
We are obliged to keep viewing numbers to a minimum to reduce the risk of cross contamination. Government Guidelines allow for us to judge the “seriousness of buyer intention” We must assess the proceedablity and ability of a viewer to continue to a successful completion. We may therefore ask to see evidence of a current mortgage agreement in principle prior to agreeing to view. If this is not available it is best practice for a Mortgage Check to be done via Ocean Financial Services or other mortgage advisor.
Viewings are strictly scheduled and controlled; we will not carry out any ‘open house’, ‘block’ viewings.
We strongly encourage buyers to view properties virtually in the first instance whenever possible, and only physically visit properties which they have a strong interest in.
Sellers, family & residents will be expected to vacate the premises for viewings, viewings will not take place while sellers are present unless all parties agree to do so. Ocean employees will not attend.
Viewing appointments are to be kept as short as possible preferably no longer than 10 minutes with a cut off at 15 minutes.
We must allow a minimum of 15 minutes spacing between the end of 1 appointment and the commencement of the next.
There will be no person to person contact, for example, handshaking.
Viewers are encouraged to wear face coverings prior to arriving for a viewing.
Our negotiators will accompany physical viewings where safe to do so, they will be required to maintain a minimum of 2 metres distance from others. Where social distancing is not possible, they may wear a face-covering in line with government guidance, or elect to wait outside as is their personal choice.
Sellers are asked to open front & back doors when possible, all internal doors will be opened for property viewings.
Gloves will be worn on viewings. Hand Gel will be taken on appointments.
Ocean will not drive clients to appointments.
We do need to discourage children or extended family members from attending 1st in-person viewings and any subsequent viewings possible thereafter.
We recommend all parties wash their hands with soap and water or hand sanitiser as soon as possible after leaving a property
We would like to get your feedback and answer any immediate questions after each viewing, this will be outside of the property, discussions will be made at a safe distance. Our teams will, of course, be available to contact in the normal way subsequently.
Thank you for your support.