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Covid-19 customer notice

Please be assured that whilst we all stay at home, stay safe and support our NHS, Ocean has key personnel ready to take your calls, answer your questions and help with anything property related in these extraordinary times. 

We continue to progress our customers’ sales and purchases, market property for sale and to let, provide property management, and ensure our tenants are supported.                                                                                                        

30/3 update:
Conveyancing during the Coronavirus crisis. Click here for Ocean property lawyers current conveyancing best advice.

27/3 update:
We are currently experiencing a large number of enquiries, please bear with us, we will get back to you as soon as possible

Ocean property lawyers Directors are assessing the implications of the Government advice on the latest 'home moving during the Covid-19 outbreak' fully. We will work within the advice given and do all that we can to exchange & complete our transactions.

Ocean lettings are still assisting tenancy end/check-outs following the latest social distancing guidelines 

Ocean lettings are still assisting new tenancy check-ins following the latest social distancing guidelines 

24/3 update:

Our telephones are diverted, members of our team will still be available to discuss anything property related. Our Move Managers will still be busy ensuring successful exchange of contracts can take place, they can be contacted in the usual way 

Our Lettings Move Manager Hub is fully operational via home working, please contact them via email. Our Landlords and suppliers will continue to receive prompt and accurate payments. 

Contactor appointments and service requests are now for emergency appointments only

Conveyancing - Ocean property lawyers are continuing to progress all conveyancing matters possible via home working. We are experiencing an increased workload, please use email

Mortgages - Whether it's a re-mortgage or arranging finance for a new purchase, our team remain available to help you find the perfect mortgage. Our independent advisors can easily take you through your options over the phone and online. Contact them in the normal way

23/3 SUSPENDED:

Ocean Property Services Group has surveyed the workforce to identify employees or close family members whose underlying health conditions may fall into a high-risk category as published by the UK Government. Individual working practices and special measures may be implemented to protect these individuals.

Each Manager is responsible for the Disease Control Measures implemented within their office. These are to include an enforced hand washing policy on return from off-premises appointments (both business and personal), regular disinfection of desks, door handles, bannisters and equipment and an enforced reduction in person to person contact, for example, shaking hands. Temperatures of all employees in work are taken twice daily 

Our Social Distancing Measures

  • We are encouraging using technology as far as possible to communicate with us. We have improved our response times to emails and telephone calls further

  • To help cut cross-contamination our team can provide gloves for you and will be wearing them themselves when they meet you and will conduct viewings taking into account social distancing recommendations. The gloves will be disposed of between viewings

  • We are requesting sellers open internal doors in a property prior to our arrival.

  • We have increased the spacing between viewings on popular houses and have removed the facility for carrying out block viewings

  • We have suspended the marketing of property where any member of the household is vulnerable or in self-isolation

  • We will ask prior to the meeting if any close contacts are of have recently been self-isolating

  • And if you want to make an offer, let's chat about it outside or we can call you straight after the viewing

  • We are more than happy to provide you with a virtual valuation if you can’t get out so you can plan your move in advance.

We will be following developments on a daily basis for further information:

Click here for gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Click here for covid-19-uk-gov.uk/government-response 

Click here for covid-19- gov.uk/guidance/travel-advice 

 

 

 

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