Frequently asked questions by tenants.

When can I view properties?

Usually with in 24 hours, depending if the property is vacant or if we have to work around the occupier. Then it will be between 9 - 6.30pm Monday to Friday and 9 - 5 on Saturday.

What do I need to do to secure a property?

Once you have seen a property that you want to rent, you'll need to pop into the office take away the necessary paperwork and pay a holding deposit in the form of cash or cheque. The holding deposit will be taken off the balance due for the tenancy.

What references do you take?

We will carry out a credit score and search of public records, employment or accountant's reference, previous landlord address and character reference. You will also need to supply a form of ID - eg passport or photo driving Licence - and proof of residency at current address.

How long does the process take?

The referencing normally takes between 2 - 5 working days depending how quickly the referees respond.

Will I need a guarantor?

If the reference company aren't happy with your credit-worthiness, they may suggest a UK-based guarantor. Or if you are self-employed and don't meet the criteria, or your employment contract term is less than the tenancy or not in full time employment. The guarantor will be referenced as above.

What else do I have to pay?

On the day that you sign your contract you will need to pay us in cleared funds, one month's rental in advance, a dilapidations deposit (1 month and 1 week) and a tenancy fee.

What tenancy will I be signing?

Usually an assured shorthold tenancy. But it could be a contractual agreement depending on your situation and the landlord's.

How long can I rent for?

The minimum term of tenancy is 6 months, though most people sign for 12 months. But depending on the landlord's instructions longer terms can be secured.

Can I give notice?

Not within any original fixed term tenancy. But check with the branch with regard to extensions of tenancies.

What are my obligations?

Basically, to pay your rent and all bills in relation to the property; and to return the property and gardens in the same condition as when you moved in. It's also your responsibility to inform the landlord or agent of any maintenance issues affecting the property.

If there's a problem, who do we contact?

Depending on the level of service we provide for the owner, it could be the landlord or us.

What is your tenant's menu?

We wanted to be the first agency to offer types of service to Tenants as well as Landlords. So we can provide Inventory preparation up to Insurance for your contents protecting your deposit.

Who holds my deposit?

As of the 6th of April 2007, your deposit will be held witthin one of the three goverment approved schemes.

When will I get the deposit back?

If we manage the property, we'll try to return it within 7 - 10 working days after you vacate. But it depends if there are any dilapidation issues: it then will be to the timescales indicated within the deposit scheme your mony is held.

Who are you?

We're part of the Ocean group, which has been in business since 1983, and has now grown to be Bristol's leading independent estate agent, offering a complete range of property services. To find out more, visit www.oceanhome.co.uk